{"id":1474,"date":"2026-09-08T04:19:42","date_gmt":"2026-09-08T04:19:42","guid":{"rendered":"https:\/\/mepco.co\/?post_type=blog&#038;p=1474"},"modified":"2026-09-12T01:07:43","modified_gmt":"2026-09-12T01:07:43","slug":"%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%aa%d8%b4%d8%ba%d9%8a%d9%84-%d9%88%d8%a7%d9%84%d8%b5%d9%8a%d8%a7%d9%86%d8%a9-2","status":"publish","type":"blog","link":"https:\/\/mepco.co\/ar\/blog\/%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%aa%d8%b4%d8%ba%d9%8a%d9%84-%d9%88%d8%a7%d9%84%d8%b5%d9%8a%d8%a7%d9%86%d8%a9-2\/","title":{"rendered":"\u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0648\u0627\u0644\u0635\u064a\u0627\u0646\u0629: \u0643\u064a\u0641 \u062a\u0642\u064a\u0633 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0648\u0627\u0644\u062c\u0627\u0647\u0632\u064a\u0629 \u0648\u062c\u0648\u062f\u0629 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\u0627\u0644\u0628\u062f\u064a\u0644\u0629.<\/p>\n<\/li>\n<\/ul>\n<h2 data-path-to-node=\"9\">1. \u0641\u062e \u0627\u0644\u0639\u0642\u0648\u062f \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629: \u0644\u0645\u0627\u0630\u0627 \u0644\u0627 \u062a\u0643\u0641\u064a \u0627\u0644\u0641\u0648\u0627\u062a\u064a\u0631 \u0648\u0633\u0627\u0639\u0627\u062a \u0627\u0644\u062d\u0636\u0648\u0631\u061f<\/h2>\n<div class=\"qMYqUG_convSearchResultHighlightRoot\">\n<div class=\"\" data-turn-id-container=\"request-WEB:dd034f1f-a06b-41b6-ba6f-6e5e4929caaa-3\" data-is-intersecting=\"true\">\n<section class=\"text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:dd034f1f-a06b-41b6-ba6f-6e5e4929caaa-3\" data-turn-id-container=\"request-WEB:dd034f1f-a06b-41b6-ba6f-6e5e4929caaa-3\" data-testid=\"conversation-turn-8\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-8 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden @[53.5rem]\/main:[--thread-content-max-width:48rem] relative flex w-full min-w-0 flex-col agent-turn\" data-conversation-screenshot-content=\"\">\n<div class=\"flex max-w-full flex-col gap-4 grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"442c492c-79c2-5785-880d-845e4a3775c7\" data-turn-start-message=\"true\" data-message-model-slug=\"gpt-5.6-sol-wm\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden\">\n<div class=\"markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\">\n<p data-start=\"0\" data-end=\"640\" data-is-last-node=\"\" data-is-only-node=\"\">\u062a\u0639\u062a\u0645\u062f \u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0639\u0642\u0648\u062f \u0627\u0644\u0643\u0644\u0627\u0633\u064a\u0643\u064a\u0629 \u0639\u0644\u0649 \u062a\u0633\u0639\u064a\u0631 \u0627\u0644\u0639\u0645\u0627\u0644\u0629 \u0648\u0633\u0627\u0639\u0627\u062a \u0627\u0644\u062d\u0636\u0648\u0631 \u0627\u0644\u064a\u0648\u0645\u064a \u0644\u0644\u0645\u0648\u0642\u0639\u060c \u062f\u0648\u0646 \u0631\u0628\u0637\u0647\u0627 \u0628\u0648\u0636\u0648\u062d \u0628\u0640 \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0648\u0627\u0644\u0635\u064a\u0627\u0646\u0629\u061b \u062d\u064a\u062b \u064a\u064f\u062d\u0627\u0633\u0628 \u0627\u0644\u0645\u0642\u0627\u0648\u0644 \u0639\u0644\u0649 \u0639\u062f\u062f \u0627\u0644\u0641\u0646\u064a\u064a\u0646 \u0627\u0644\u0645\u0642\u064a\u0645\u064a\u0646 \u0648\u0633\u062c\u0644\u0627\u062a \u0627\u0644\u062f\u0648\u0627\u0645 \u0628\u062f\u0644\u064b\u0627 \u0645\u0646 \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u0629. \u064a\u0642\u0648\u062f \u0647\u0630\u0627 \u0627\u0644\u0646\u0645\u0648\u0630\u062c \u0625\u0644\u0649 \u062a\u0636\u0627\u0631\u0628 \u0635\u0631\u064a\u062d \u0641\u064a \u0627\u0644\u0645\u0635\u0627\u0644\u062d\u061b \u0625\u0630 \u0644\u0627 \u064a\u0645\u062a\u0644\u0643 \u0627\u0644\u0645\u0642\u0627\u0648\u0644 \u062f\u0627\u0641\u0639\u064b\u0627 \u0627\u0633\u062a\u0628\u0627\u0642\u064a\u064b\u0627 \u0644\u0645\u0646\u0639 \u0627\u0644\u0623\u0639\u0637\u0627\u0644 \u0637\u0627\u0644\u0645\u0627 \u0623\u0646 \u0641\u0631\u064a\u0642\u0647 \u0645\u0648\u062c\u0648\u062f \u0641\u064a \u0627\u0644\u0645\u0648\u0642\u0639 \u0648\u064a\u062a\u0642\u0627\u0636\u0649 \u0623\u062c\u0631\u0647\u060c \u0628\u0644 \u0642\u062f \u062a\u0624\u062f\u064a \u0643\u062b\u0631\u0629 \u0627\u0644\u0623\u0639\u0637\u0627\u0644 \u0627\u0644\u0637\u0627\u0631\u0626\u0629 \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0637\u0644\u0628\u0627\u062a \u062a\u0648\u0631\u064a\u062f \u0642\u0637\u0639 \u0627\u0644\u063a\u064a\u0627\u0631 \u0648\u062a\u062d\u0645\u064a\u0644 \u0627\u0644\u0645\u0627\u0644\u0643 \u062a\u0643\u0627\u0644\u064a\u0641 \u0625\u0635\u0644\u0627\u062d \u0625\u0636\u0627\u0641\u064a\u0629. \u0644\u0630\u0644\u0643\u060c \u064a\u0636\u0645\u0646 \u0627\u0639\u062a\u0645\u0627\u062f \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0648\u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0642\u064a\u0627\u0633 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0645\u0642\u0627\u0648\u0644 \u0648\u0641\u0642 \u0646\u062a\u0627\u0626\u062c \u0641\u0639\u0644\u064a\u0629\u060c \u0645\u062b\u0644 \u062c\u0627\u0647\u0632\u064a\u0629 \u0627\u0644\u0623\u0635\u0648\u0644\u060c \u0648\u0633\u0631\u0639\u0629 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0648\u062c\u0648\u062f\u0629 \u0627\u0644\u0625\u0635\u0644\u0627\u062d\u060c \u0648\u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u062e\u0637\u0637 \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0627\u0644\u0648\u0642\u0627\u0626\u064a\u0629<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<p data-path-to-node=\"11\">\u062a\u0642\u062a\u0636\u064a \u0627\u0644\u062d\u0648\u0643\u0645\u0629 \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0627\u0644\u062a\u062d\u0648\u0644 \u0646\u062d\u0648 &#8220;\u0627\u0644\u0639\u0642\u0648\u062f \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0623\u062f\u0627\u0621&#8221; (Performance-Based Contracts)\u060c \u0648\u0627\u0644\u062a\u064a \u062a\u062c\u0639\u0644 \u0645\u0646 \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0648\u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0627\u0644\u0623\u0633\u0627\u0633 \u0627\u0644\u062d\u0627\u0643\u0645 \u0644\u062a\u0642\u064a\u064a\u0645 \u0645\u0642\u062f\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0635\u0631\u0641 \u0645\u0633\u062a\u062d\u0642\u0627\u062a\u0647. \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u060c \u0644\u0627 \u064a\u062f\u0641\u0639 \u0627\u0644\u0645\u0627\u0644\u0643 \u0645\u0642\u0627\u0628\u0644 \u0645\u062c\u0631\u062f \u0648\u062c\u0648\u062f \u0627\u0644\u0641\u0646\u064a\u064a\u0646\u060c \u0628\u0644 \u0645\u0642\u0627\u0628\u0644 \u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u062a\u0634\u063a\u064a\u0644 \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0645\u0628\u0646\u0649 \u0628\u0646\u0633\u0628\u0629 99%\u060c \u0648\u0633\u0631\u0639\u0629 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u0628\u0644\u0627\u063a\u0627\u062a \u0627\u0644\u0623\u0639\u0637\u0627\u0644 \u0641\u064a \u062f\u0642\u0627\u0626\u0642 \u0645\u062d\u062f\u062f\u0629\u060c \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0643\u0641\u0627\u0621\u0629 \u0627\u0633\u062a\u0647\u0644\u0627\u0643 \u0627\u0644\u0637\u0627\u0642\u0629 \u0637\u0628\u0642\u0627\u064b \u0644\u0643\u062a\u064a\u0628\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0648\u0643\u0648\u062f \u0627\u0644\u0628\u0646\u0627\u0621 \u0627\u0644\u0633\u0639\u0648\u062f\u064a.<\/p>\n<h2 data-path-to-node=\"13\">2. \u0645\u0635\u0641\u0648\u0641\u0629 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 (SLA) \u0648\u0623\u0632\u0645\u0646\u0629 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0648\u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629<\/h2>\n<p data-path-to-node=\"14\">\u062a\u062a\u0637\u0644\u0628 \u0635\u064a\u0627\u063a\u0629 \u0627\u0644\u0639\u0642\u062f \u0627\u0644\u0627\u062d\u062a\u0631\u0627\u0641\u064a \u062a\u0635\u0646\u064a\u0641 \u0628\u0644\u0627\u063a\u0627\u062a \u0627\u0644\u0623\u0639\u0637\u0627\u0644 \u0625\u0644\u0649 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0645\u062a\u062f\u0631\u062c\u0629 \u0648\u0641\u0642 \u062f\u0631\u062c\u0629 \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0648\u0627\u0644\u062a\u0623\u062b\u064a\u0631 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u060c \u0645\u0639 \u062a\u062d\u062f\u064a\u062f \u0623\u0632\u0645\u0646\u0629 \u0645\u0644\u0632\u0645\u0629 \u0644\u0643\u0644 \u0641\u0626\u0629:<\/p>\n<div class=\"horizontal-scroll-wrapper\">\n<div class=\"table-block-component\">\n<div class=\"table-block has-export-button new-table-style has-scrollbar is-at-scroll-start\">\n<div class=\"table-content md-content\" data-hveid=\"0\" data-ved=\"0CAAQ3ecQahgKEwjx6IXsnd2WAxUAAAAAHQAAAAAQ_hM\">\n<table data-path-to-node=\"15\">\n<thead>\n<tr>\n<th>\u0645\u0633\u062a\u0648\u0649 \u0623\u0648\u0644\u0648\u064a\u0629 \u0627\u0644\u0628\u0644\u0627\u063a (Priority Level)<\/th>\n<th>\u062a\u0635\u0646\u064a\u0641 \u0637\u0628\u064a\u0639\u0629 \u0627\u0644\u0639\u0637\u0644 \u0648\u062a\u0623\u062b\u064a\u0631\u0647<\/th>\n<th>\u0632\u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0645\u064a\u062f\u0627\u0646\u064a (Response Time)<\/th>\n<th>\u0632\u0645\u0646 \u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0648\u0627\u0644\u0625\u0635\u0644\u0627\u062d \u0627\u0644\u062a\u0627\u0645 (Resolution Time)<\/th>\n<th>\u0627\u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u062a\u0639\u0627\u0642\u062f\u064a \u0641\u064a \u062d\u0627\u0644 \u0627\u0644\u062a\u0623\u062e\u064a\u0631<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u0627\u0644\u062f\u0631\u062c\u0629 \u0627\u0644\u0623\u0648\u0644\u0649: \u0637\u0627\u0631\u0626 \u0648\u062d\u0631\u062c (Emergency &#8211; P1)<\/td>\n<td>\u062e\u0637\u0631 \u064a\u0647\u062f\u062f \u0627\u0644\u0623\u0631\u0648\u0627\u062d\u060c \u0623\u0648 \u062a\u0639\u0637\u0644 \u0645\u062d\u0637\u0629 \u0627\u0644\u062a\u0628\u0631\u064a\u062f \u0628\u0627\u0644\u0643\u0627\u0645\u0644\u060c \u0623\u0648 \u0627\u0646\u0642\u0637\u0627\u0639 \u0627\u0644\u062a\u064a\u0627\u0631 \u0639\u0646 \u0627\u0644\u0633\u064a\u0631\u0641\u0631\u0627\u062a\u060c \u0623\u0648 \u062a\u0633\u0631\u0628 \u0645\u064a\u0627\u0647 \u0631\u0626\u064a\u0633\u064a<\/td>\n<td>\u0623\u0642\u0644 \u0645\u0646 15 \u0625\u0644\u0649 30 \u062f\u0642\u064a\u0642\u0629<\/td>\n<td>\u0645\u0646 2 \u0625\u0644\u0649 4 \u0633\u0627\u0639\u0627\u062a \u0643\u062d\u062f \u0623\u0642\u0635\u0649 (\u0623\u0648 \u062a\u0648\u0641\u064a\u0631 \u062d\u0644 \u0628\u062f\u064a\u0644 \u0645\u0624\u0642\u062a)<\/td>\n<td>\u062e\u0635\u0645 2% \u0625\u0644\u0649 5% \u0645\u0646 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0627\u0644\u0634\u0647\u0631\u064a\u0629 \u0644\u0644\u0628\u0646\u062f \u0648\u062a\u0635\u0639\u064a\u062f \u0641\u0648\u0631\u064a<\/td>\n<\/tr>\n<tr>\n<td>\u0627\u0644\u062f\u0631\u062c\u0629 \u0627\u0644\u062b\u0627\u0646\u064a\u0629: \u0639\u0627\u0644\u064a \u0627\u0644\u0623\u0647\u0645\u064a\u0629 (High &#8211; P2)<\/td>\n<td>\u062a\u0639\u0637\u0644 \u064a\u0624\u062b\u0631 \u0639\u0644\u0649 \u0628\u064a\u0626\u0629 \u0627\u0644\u0639\u0645\u0644 \u0648\u0627\u0644\u0625\u0646\u062a\u0627\u062c \u062f\u0648\u0646 \u062a\u0647\u062f\u064a\u062f \u0645\u0628\u0627\u0634\u0631 \u0644\u0644\u0633\u0644\u0627\u0645\u0629 (\u0645\u062b\u0644 \u062a\u0648\u0642\u0641 \u0645\u0635\u0639\u062f \u0648\u0627\u062d\u062f \u0645\u0639 \u0648\u062c\u0648\u062f \u0628\u062f\u0627\u0626\u0644)<\/td>\n<td>\u0623\u0642\u0644 \u0645\u0646 \u0633\u0627\u0639\u0629 \u0625\u0644\u0649 \u0633\u0627\u0639\u062a\u064a\u0646<\/td>\n<td>\u0645\u0646 8 \u0625\u0644\u0649 12 \u0633\u0627\u0639\u0629<\/td>\n<td>\u062a\u0637\u0628\u064a\u0642 \u063a\u0631\u0627\u0645\u0629 \u062a\u0623\u062e\u064a\u0631 \u0628\u0627\u0644\u0633\u0627\u0639\u0629 \u0628\u0639\u062f \u0627\u0646\u062a\u0647\u0627\u0621 \u0627\u0644\u0645\u0647\u0644\u0629 \u0627\u0644\u0645\u062d\u062f\u062f\u0629<\/td>\n<\/tr>\n<tr>\n<td>\u0627\u0644\u062f\u0631\u062c\u0629 \u0627\u0644\u062b\u0627\u0644\u062b\u0629: \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0623\u0647\u0645\u064a\u0629 (Medium &#8211; P3)<\/td>\n<td>\u0623\u0639\u0637\u0627\u0644 \u062c\u0632\u0626\u064a\u0629 \u0644\u0627 \u062a\u0639\u0637\u0644 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0639\u0627\u0645 (\u0645\u062b\u0644 \u0639\u0637\u0644 \u0625\u0646\u0627\u0631\u0629 \u0645\u0645\u0631\u060c \u0623\u0648 \u062e\u0644\u0644 \u0641\u064a \u0645\u0643\u064a\u0641 \u0645\u0641\u0631\u062f \u0628\u0645\u0643\u062a\u0628 \u0641\u0631\u0639\u064a)<\/td>\n<td>\u062e\u0644\u0627\u0644 4 \u0625\u0644\u0649 8 \u0633\u0627\u0639\u0627\u062a<\/td>\n<td>\u062e\u0644\u0627\u0644 24 \u0625\u0644\u0649 48 \u0633\u0627\u0639\u0629<\/td>\n<td>\u062a\u0648\u062c\u064a\u0647 \u0625\u0646\u0630\u0627\u0631 \u062e\u0637\u064a \u0648\u062a\u0637\u0628\u064a\u0642 \u062e\u0635\u0648\u0645\u0627\u062a \u062a\u0631\u0627\u0643\u0645\u064a\u0629 \u0639\u0646\u062f \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u062a\u062e\u0644\u0641<\/td>\n<\/tr>\n<tr>\n<td>\u0627\u0644\u062f\u0631\u062c\u0629 \u0627\u0644\u0631\u0627\u0628\u0639\u0629: \u0645\u0646\u062e\u0641\u0636 \/ \u0631\u0648\u062a\u064a\u0646\u064a (Low &#8211; P4)<\/td>\n<td>\u0623\u0639\u0645\u0627\u0644 \u062a\u062c\u0645\u064a\u0644\u064a\u0629 \u0648\u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0628\u0633\u064a\u0637\u0629\u060c \u0648\u062a\u063a\u064a\u064a\u0631 \u0645\u0644\u062d\u0642\u0627\u062a \u0648\u0623\u0642\u0641\u0627\u0644 \u0648\u0623\u0639\u0645\u0627\u0644 \u062f\u0647\u0627\u0646 \u0645\u0648\u0636\u0639\u064a\u0629<\/td>\n<td>\u062e\u0644\u0627\u0644 24 \u0633\u0627\u0639\u0629<\/td>\n<td>\u062e\u0644\u0627\u0644 3 \u0625\u0644\u0649 5 \u0623\u064a\u0627\u0645 \u0639\u0645\u0644<\/td>\n<td>\u0625\u062f\u0631\u0627\u062c\u0647\u0627 \u0636\u0645\u0646 \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0634\u0647\u0631\u064a \u0648\u062a\u0623\u062e\u064a\u0631 \u0635\u0631\u0641 \u0628\u0646\u062f \u0627\u0644\u0645\u0635\u0646\u0639\u064a\u0627\u062a<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"table-footer hide-on-print hide-from-message-actions\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2 data-path-to-node=\"17\">3. \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0647\u0646\u062f\u0633\u064a\u0629 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u062c\u0627\u0647\u0632\u064a\u0629 \u0648\u0627\u0639\u062a\u0645\u0627\u062f\u064a\u0629 \u0627\u0644\u0623\u0635\u0648\u0644<\/h2>\n<p data-path-to-node=\"18\">\u062a\u064f\u0639\u062f \u0647\u0630\u0647 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u062d\u0633\u0627\u0628\u064a\u0629 \u0627\u0644\u0631\u0643\u0627\u0626\u0632 \u0627\u0644\u0639\u0644\u0645\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0639\u0643\u0633 \u0643\u0641\u0627\u0621\u0629 \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0648\u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0641\u064a \u0627\u0644\u0645\u0646\u0634\u0623\u0629:<\/p>\n<h3 data-path-to-node=\"19\">\u0623. \u0646\u0633\u0628\u0629 \u0627\u0644\u062c\u0627\u0647\u0632\u064a\u0629 \u0648\u0627\u0644\u062a\u0648\u0627\u0641\u0631 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a (Asset Availability %)<\/h3>\n<p data-path-to-node=\"20\">\u062a\u0642\u064a\u0633 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0627\u0644\u0630\u064a \u062a\u0643\u0648\u0646 \u0641\u064a\u0647 \u0627\u0644\u0645\u0639\u062f\u0629 \u0627\u0644\u062d\u064a\u0648\u064a\u0629 \u062c\u0627\u0647\u0632\u0629 \u0644\u0644\u0639\u0645\u0644 \u0648\u0627\u0644\u0625\u0646\u062a\u0627\u062c \u0628\u0643\u0627\u0645\u0644 \u0637\u0627\u0642\u062a\u0647\u0627 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u062e\u0637\u0637:<\/p>\n<ul data-path-to-node=\"21\">\n<li>\n<p data-path-to-node=\"21,0,0\">\u0627\u0644\u0645\u0639\u0627\u062f\u0644\u0629: (\u0648\u0642\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0641\u0639\u0644\u064a \u00f7 \u0648\u0642\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0645\u062e\u0637\u0637) \u00d7 100<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"21,1,0\">\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0647\u0646\u062f\u0633\u064a: \u064a\u062c\u0628 \u0623\u0644\u0627 \u062a\u0642\u0644 \u0646\u0633\u0628\u0629 \u0627\u0644\u062c\u0627\u0647\u0632\u064a\u0629 \u0639\u0646 98.5% \u0625\u0644\u0649 99.5% \u0644\u0645\u0639\u062f\u0627\u062a \u0627\u0644\u062a\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0631\u0643\u0632\u064a (Chillers)\u060c \u0648\u0645\u0648\u0644\u062f\u0627\u062a \u0627\u0644\u0637\u0648\u0627\u0631\u0626\u060c \u0648\u0645\u0636\u062e\u0627\u062a \u0645\u0643\u0627\u0641\u062d\u0629 \u0627\u0644\u062d\u0631\u064a\u0642\u060c \u0648\u0644\u0648\u062d\u0627\u062a \u0627\u0644\u062a\u0648\u0632\u064a\u0639 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 (MDBs).<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"22\">\u0628. \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0628\u064a\u0646 \u0627\u0644\u0623\u0639\u0637\u0627\u0644 (Mean Time Between Failures &#8211; MTBF)<\/h3>\n<p data-path-to-node=\"23\">\u064a\u0642\u064a\u0633 \u0647\u0630\u0627 \u0627\u0644\u0645\u0624\u0634\u0631 \u0627\u0633\u062a\u0642\u0631\u0627\u0631 \u0627\u0644\u0623\u0635\u0644 \u0648\u0627\u0639\u062a\u0645\u0627\u062f\u064a\u062a\u0647 \u0639\u0628\u0631 \u062d\u0633\u0627\u0628 \u0645\u062a\u0648\u0633\u0637 \u0633\u0627\u0639\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0645\u0633\u062a\u0645\u0631\u0629 \u0644\u0644\u0645\u0639\u062f\u0629 \u0628\u064a\u0646 \u0643\u0644 \u0639\u0637\u0644 \u0648\u0622\u062e\u0631. \u064a\u062f\u0644 \u0627\u0631\u062a\u0641\u0627\u0639 \u0647\u0630\u0627 \u0627\u0644\u0631\u0642\u0645 \u0639\u0644\u0649 \u062c\u0648\u062f\u0629 \u062e\u0637\u0637 \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0627\u0644\u0648\u0642\u0627\u0626\u064a\u0629 \u0648\u0627\u0644\u062a\u0634\u062d\u064a\u0645 \u0648\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0627\u0644\u0642\u0637\u0639 \u0627\u0644\u0627\u0633\u062a\u0647\u0644\u0627\u0643\u064a\u0629 \u0641\u064a \u0645\u0648\u0627\u0639\u064a\u062f\u0647\u0627 \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629.<\/p>\n<h3 data-path-to-node=\"24\">\u062c. \u0645\u062a\u0648\u0633\u0637 \u0632\u0645\u0646 \u0627\u0644\u0625\u0635\u0644\u0627\u062d (Mean Time To Repair &#8211; MTTR)<\/h3>\n<p data-path-to-node=\"25\">\u064a\u0642\u064a\u0633 \u0643\u0641\u0627\u0621\u0629 \u0648\u0633\u0631\u0639\u0629 \u0641\u0631\u064a\u0642 \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0641\u064a \u062a\u0634\u062e\u064a\u0635 \u0648\u0625\u0635\u0644\u0627\u062d \u0627\u0644\u0639\u0637\u0644 \u0648\u0625\u0639\u0627\u062f\u0629 \u0627\u0644\u0645\u0639\u062f\u0629 \u0644\u0644\u062e\u062f\u0645\u0629:<\/p>\n<ul data-path-to-node=\"26\">\n<li>\n<p data-path-to-node=\"26,0,0\">\u0627\u0644\u0645\u0639\u0627\u062f\u0644\u0629: \u0625\u062c\u0645\u0627\u0644\u064a \u0632\u0645\u0646 \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0627\u0644\u062a\u0635\u062d\u064a\u062d\u064a\u0629 \u00f7 \u0639\u062f\u062f \u0627\u0644\u0623\u0639\u0637\u0627\u0644 \u0627\u0644\u0645\u0633\u062c\u0644\u0629<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"26,1,0\">\u0643\u0644\u0645\u0627 \u0627\u0646\u062e\u0641\u0636 \u0645\u0624\u0634\u0631 MTTR \u062f\u0644 \u0630\u0644\u0643 \u0639\u0644\u0649 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0641\u0646\u064a\u064a\u0646\u060c \u0648\u062a\u0648\u0627\u0641\u0631 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0641\u062d\u0635 \u0627\u0644\u0645\u062a\u0637\u0648\u0631\u0629\u060c \u0648\u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u0648\u0635\u0648\u0644 \u0644\u0642\u0637\u0639 \u0627\u0644\u063a\u064a\u0627\u0631 \u0628\u0627\u0644\u0645\u0633\u062a\u0648\u062f\u0639.<\/p>\n<\/li>\n<\/ul>\n<h2 data-path-to-node=\"28\">4. \u0645\u0624\u0634\u0631\u0627\u062a \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0627\u0644\u0628\u0631\u0627\u0645\u062c \u0627\u0644\u0648\u0642\u0627\u0626\u064a\u0629 (Service Quality KPIs)<\/h2>\n<p data-path-to-node=\"29\">\u0644\u0627 \u062a\u0643\u062a\u0645\u0644 \u0645\u0646\u0638\u0648\u0645\u0629 \u0627\u0644\u062d\u0648\u0643\u0645\u0629 \u062f\u0648\u0646 \u0641\u062d\u0635 \u062c\u0648\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0625\u062f\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u0645\u064a\u062f\u0627\u0646\u064a\u0629 \u0639\u0628\u0631 \u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u062a\u0627\u0644\u064a\u0629:<\/p>\n<ol start=\"1\" data-path-to-node=\"30\">\n<li>\n<p data-path-to-node=\"30,0,0\">\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0627\u0644\u0648\u0642\u0627\u0626\u064a\u0629 (PPM Compliance Rate):<\/p>\n<ul data-path-to-node=\"30,0,1\">\n<li>\n<p data-path-to-node=\"30,0,1,0,0\">\u064a\u064f\u062d\u0633\u0628 \u0628\u0642\u0633\u0645\u0629 \u0639\u062f\u062f \u0623\u0648\u0627\u0645\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0648\u0642\u0627\u0626\u064a\u0629 \u0627\u0644\u0645\u0646\u0641\u0630\u0629 \u0628\u0627\u0644\u0643\u0627\u0645\u0644 \u0648\u0641\u0642 \u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0639\u0644\u0649 \u0625\u062c\u0645\u0627\u0644\u064a \u0623\u0648\u0627\u0645\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u062c\u062f\u0648\u0644\u0629 \u0641\u064a \u0627\u0644\u0634\u0647\u0631.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"30,0,1,1,0\">\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641: \u0644\u0627 \u064a\u062c\u0648\u0632 \u0623\u0646 \u064a\u0642\u0644 \u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u062f\u0644 \u0639\u0646 95%\u061b \u062d\u064a\u062b \u064a\u0624\u062f\u064a \u062a\u0631\u0627\u0643\u0645 \u062a\u0623\u062c\u064a\u0644 \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0627\u0644\u0648\u0642\u0627\u0626\u064a\u0629 \u0625\u0644\u0649 \u0627\u0646\u0641\u062c\u0627\u0631 \u0645\u0641\u0627\u062c\u0626 \u0641\u064a \u0645\u0639\u062f\u0644 \u0627\u0644\u0623\u0639\u0637\u0627\u0644 \u0627\u0644\u0637\u0627\u0631\u0626\u0629.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p data-path-to-node=\"30,1,0\">\u0645\u0639\u062f\u0644 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0639\u0637\u0644 \u0646\u0641\u0633\u0647 (Repeat Failure Rate):<\/p>\n<ul data-path-to-node=\"30,1,1\">\n<li>\n<p data-path-to-node=\"30,1,1,0,0\">\u0631\u0635\u062f \u062a\u0643\u0631\u0627\u0631 \u062a\u0639\u0637\u0644 \u0627\u0644\u0645\u0639\u062f\u0629 \u0646\u0641\u0633\u0647\u0627 \u0628\u0633\u0628\u0628 \u0627\u0644\u062e\u0644\u0644 \u0630\u0627\u062a\u0647 \u062e\u0644\u0627\u0644 \u0641\u062a\u0631\u0629 30 \u064a\u0648\u0645\u064b\u0627 \u0645\u0646 \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0625\u0635\u0644\u0627\u062d.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"30,1,1,1,0\">\u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641: \u0623\u0642\u0644 \u0645\u0646 3%\u061b \u0625\u0630 \u064a\u0634\u064a\u0631 \u0627\u0631\u062a\u0641\u0627\u0639 \u0647\u0630\u0647 \u0627\u0644\u0646\u0633\u0628\u0629 \u0625\u0644\u0649 \u0644\u062c\u0648\u0621 \u0641\u0646\u064a\u064a \u0627\u0644\u0645\u0642\u0627\u0648\u0644 \u0644\u062d\u0644\u0648\u0644 \u062a\u0631\u0642\u064a\u0639\u064a\u0629 \u0645\u0624\u0642\u062a\u0629 \u062f\u0648\u0646 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u062c\u0630\u0631\u064a \u0644\u0644\u0639\u0637\u0644 (Root Cause).<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p data-path-to-node=\"30,2,0\">\u0645\u0639\u062f\u0644 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u0633\u062a\u0641\u064a\u062f\u064a\u0646 (Customer Satisfaction &#8211; CSAT):<\/p>\n<ul data-path-to-node=\"30,2,1\">\n<li>\n<p data-path-to-node=\"30,2,1,0,0\">\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0642\u0645\u064a \u0633\u0631\u064a\u0639 \u064a\u064f\u0631\u0633\u0644 \u0644\u0644\u0645\u0633\u062a\u0641\u064a\u062f \u0641\u0648\u0631 \u0625\u063a\u0644\u0627\u0642 \u0628\u0644\u0627\u063a \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0644\u062a\u0642\u064a\u064a\u0645 \u0633\u0631\u0639\u0629 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0648\u0646\u0638\u0627\u0641\u0629 \u0627\u0644\u0645\u0648\u0642\u0639 \u0628\u0639\u062f \u0627\u0644\u0639\u0645\u0644\u060c \u0648\u0633\u0644\u0648\u0643 \u0627\u0644\u0643\u0627\u062f\u0631 \u0627\u0644\u0641\u0646\u064a\u060c \u0628\u0646\u0633\u0628\u0629 \u0642\u0628\u0648\u0644 \u0644\u0627 \u062a\u0642\u0644 \u0639\u0646 85% \u0625\u0644\u0649 90%.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2 data-path-to-node=\"32\">5. \u0627\u0644\u0645\u0637\u0627\u0628\u0642\u0629 \u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a\u0629 \u0627\u0644\u0633\u0639\u0648\u062f\u064a\u0629 \u0648\u0645\u0639\u0627\u064a\u064a\u0631 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0637\u0627\u0642\u0629<\/h2>\n<p data-path-to-node=\"33\">\u062a\u062a\u0636\u0645\u0646 \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0648\u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0627\u0644\u062a\u062d\u0642\u0642 \u0627\u0644\u0635\u0627\u0631\u0645 \u0645\u0646 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0644\u0645\u0631\u062c\u0639\u064a\u0627\u062a \u0627\u0644\u0648\u0637\u0646\u064a\u0629 \u0627\u0644\u0625\u0644\u0632\u0627\u0645\u064a\u0629 \u0641\u064a \u0627\u0644\u0645\u0645\u0644\u0643\u0629:<\/p>\n<ul data-path-to-node=\"34\">\n<li>\n<p data-path-to-node=\"34,0,0\">\u0627\u0634\u062a\u0631\u0627\u0637\u0627\u062a \u0627\u0644\u0645\u062f\u064a\u0631\u064a\u0629 \u0627\u0644\u0639\u0627\u0645\u0629 \u0644\u0644\u062f\u0641\u0627\u0639 \u0627\u0644\u0645\u062f\u0646\u064a \u0648\u0645\u0646\u0635\u0629 \u0633\u0644\u0627\u0645\u0629: \u0625\u0644\u0632\u0627\u0645 \u0645\u0642\u0627\u0648\u0644 \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0628\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0641\u062d\u0648\u0635\u0627\u062a \u0627\u0644\u0623\u0633\u0628\u0648\u0639\u064a\u0629 \u0648\u0627\u0644\u0634\u0647\u0631\u064a\u0629 \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0644\u0634\u0628\u0643\u0627\u062a \u0627\u0644\u0631\u0634\u0627\u0634\u0627\u062a\u060c \u0648\u0645\u0636\u062e\u0627\u062a \u0627\u0644\u062d\u0631\u064a\u0642\u060c \u0648\u0644\u0648\u062d\u0627\u062a \u0627\u0644\u0625\u0646\u0630\u0627\u0631\u060c \u0648\u0645\u062e\u0627\u0631\u062c \u0627\u0644\u0637\u0648\u0627\u0631\u0626\u061b \u062d\u064a\u062b \u062a\u0641\u0631\u0636 \u0639\u0642\u0648\u062f \u0627\u0644\u0645\u0631\u0627\u0641\u0642 \u062e\u0635\u0645\u064b\u0627 \u0645\u0628\u0627\u0634\u0631\u064b\u0627 \u0648\u0625\u064a\u0642\u0627\u0641\u064b\u0627 \u0644\u0644\u0645\u0633\u062a\u062e\u0644\u0635 \u0641\u064a \u062d\u0627\u0644 \u062a\u0644\u0642\u064a \u0627\u0644\u0645\u0646\u0634\u0623\u0629 \u0623\u064a \u0625\u0634\u0639\u0627\u0631 \u0628\u0645\u062e\u0627\u0644\u0641\u0629 \u0633\u0644\u0627\u0645\u0629.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"34,1,0\">\u0643\u0648\u062f \u0627\u0644\u0628\u0646\u0627\u0621 \u0627\u0644\u0633\u0639\u0648\u062f\u064a \u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0637\u0627\u0642\u0629 (SBC 601): \u0645\u0631\u0627\u0642\u0628\u0629 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0637\u0627\u0642\u064a\u061b \u0645\u062b\u0644 \u0627\u0633\u062a\u0647\u0644\u0627\u0643 \u0627\u0644\u0643\u064a\u0644\u0648\u0648\u0627\u0637\/\u0633\u0627\u0639\u0629 \u0644\u0643\u0644 \u0645\u062a\u0631 \u0645\u0631\u0628\u0639\u060c \u0648\u0636\u0628\u0637 \u062f\u0631\u062c\u0627\u062a \u062d\u0631\u0627\u0631\u0629 \u0627\u0644\u0641\u0631\u0627\u063a\u0627\u062a \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629\u060c \u0644\u0636\u0645\u0627\u0646 \u0639\u062f\u0645 \u062a\u0633\u0628\u0628 \u0625\u0647\u0645\u0627\u0644 \u062a\u0646\u0638\u064a\u0641 \u0641\u0644\u0627\u062a\u0631 \u0648\u0645\u0628\u0627\u062f\u0644\u0627\u062a \u0627\u0644\u062a\u0643\u064a\u064a\u0641 \u0641\u064a \u062a\u0636\u062e\u0645 \u0641\u0648\u0627\u062a\u064a\u0631 \u0627\u0644\u0643\u0647\u0631\u0628\u0627\u0621.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"34,2,0\">\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0639\u0642\u0648\u062f \u0648\u0641\u0642 \u0623\u062f\u0644\u0629 \u0647\u064a\u0626\u0629 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0625\u0646\u0641\u0627\u0642 \u0648\u0627\u0644\u0645\u0634\u0631\u0648\u0639\u0627\u062a \u0627\u0644\u062d\u0643\u0648\u0645\u064a\u0629 (\u0625\u0643\u0633\u0628\u0631\u0648): \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u062d\u0643\u0648\u0645\u064a\u0629 \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0644\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0623\u062f\u0627\u0621\u060c \u0648\u062a\u0637\u0628\u064a\u0642 \u0622\u0644\u064a\u0627\u062a \u0627\u0644\u062e\u0635\u0645 \u0627\u0644\u0645\u0634\u0631\u0648\u0637\u0629 \u0628\u0628\u0637\u0627\u0642\u0629 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u062a\u0648\u0627\u0632\u0646 \u0627\u0644\u0634\u0647\u0631\u064a\u0629.<\/p>\n<\/li>\n<\/ul>\n<h2 data-path-to-node=\"36\">6. \u0627\u0644\u062a\u062d\u0648\u0644 \u0627\u0644\u0631\u0642\u0645\u064a \u0648\u062d\u0648\u0643\u0645\u0629 \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0639\u0628\u0631 \u0623\u0646\u0638\u0645\u0629 CMMS<\/h2>\n<p data-path-to-node=\"37\">\u062a\u0633\u0642\u0637 \u0645\u0635\u062f\u0627\u0642\u064a\u0629 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u062a\u064f\u062c\u0645\u0639 \u0648\u062a\u064f\u0633\u062c\u0644 \u064a\u062f\u0648\u064a\u064b\u0627 \u0639\u0628\u0631 \u0623\u0648\u0631\u0627\u0642 \u0639\u0645\u0644 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0639\u062f\u064a\u0644 \u0648\u0627\u0644\u0627\u062c\u062a\u0647\u0627\u062f \u0627\u0644\u0634\u062e\u0635\u064a\u061b \u0644\u0630\u0627 \u062a\u0634\u062a\u0631\u0637 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0631\u0628\u0637 \u0643\u0627\u0641\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0628\u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0635\u064a\u0627\u0646\u0629 \u0645\u062d\u0648\u0633\u0628 (Computerized Maintenance Management System &#8211; CMMS):<\/p>\n<ul data-path-to-node=\"38\">\n<li>\n<p data-path-to-node=\"38,0,0\">\u0623\u062a\u0645\u062a\u0629 \u0623\u0648\u0627\u0645\u0631 \u0627\u0644\u0639\u0645\u0644 \u0648\u0627\u0644\u0628\u0644\u0627\u063a\u0627\u062a: \u062a\u0633\u062c\u064a\u0644 \u0627\u0644\u0628\u0644\u0627\u063a \u0631\u0642\u0645\u064a\u064b\u0627 \u0648\u062a\u062d\u062f\u064a\u062f \u0648\u0642\u062a \u0627\u0633\u062a\u0644\u0627\u0645\u0647 \u0644\u062d\u0638\u064a\u064b\u0627\u060c \u0648\u0625\u0631\u0633\u0627\u0644 \u062a\u0646\u0628\u064a\u0647\u0627\u062a \u062a\u0644\u0642\u0627\u0626\u064a\u0629 \u0644\u0645\u0634\u0631\u0641\u064a \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0628\u062d\u0633\u0628 \u0645\u0635\u0641\u0648\u0641\u0629 \u0627\u0644\u0640 SLA.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"38,1,0\">\u0627\u0644\u062a\u062d\u0642\u0642 \u0627\u0644\u062c\u063a\u0631\u0627\u0641\u064a \u0648\u062a\u062a\u0628\u0639 \u0627\u0644\u0641\u0646\u064a\u064a\u0646: \u0627\u0634\u062a\u0631\u0627\u0637 \u0645\u0633\u062d \u0631\u0645\u0632 \u0627\u0644\u0640 QR Code \u0627\u0644\u0645\u062b\u0628\u062a \u0639\u0644\u0649 \u0627\u0644\u0623\u0635\u0644 \u0639\u0646\u062f \u0628\u062f\u0621 \u0627\u0644\u0641\u062d\u0635 \u0648\u0639\u0646\u062f \u0627\u0644\u0627\u0646\u062a\u0647\u0627\u0621 \u0644\u062a\u0648\u062b\u064a\u0642 \u0627\u0644\u062a\u0648\u0627\u062c\u062f \u0627\u0644\u0645\u064a\u062f\u0627\u0646\u064a \u0627\u0644\u0641\u0639\u0644\u064a \u0648\u0645\u0646\u0639 \u0625\u063a\u0644\u0627\u0642 \u0627\u0644\u0628\u0644\u0627\u063a\u0627\u062a \u0639\u0646 \u0628\u064f\u0639\u062f.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"38,2,0\">\u0644\u0648\u062d\u0627\u062a \u0627\u0644\u062a\u062d\u0643\u0645 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 (Live Dashboards): \u0625\u062a\u0627\u062d\u0629 \u0634\u0627\u0634\u0627\u062a \u0645\u062a\u0627\u0628\u0639\u0629 \u0644\u062d\u0638\u064a\u0629 \u0644\u0645\u062f\u064a\u0631 \u0627\u0644\u0645\u0631\u0627\u0641\u0642 \u0628\u0627\u0644\u062c\u0647\u0629 \u0627\u0644\u0645\u0627\u0644\u0643\u0629 \u062a\u0648\u0636\u062d \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0640 MTBF \u0648\u0627\u0644\u0640 MTTR \u0648\u0646\u0633\u0628 \u0625\u0646\u062c\u0627\u0632 \u0627\u0644\u062e\u0637\u0637 \u0627\u0644\u0648\u0642\u0627\u0626\u064a\u0629 \u0628\u0646\u0642\u0631\u0629 \u0632\u0631 \u0648\u0627\u062d\u062f\u0629.<\/p>\n<\/li>\n<\/ul>\n<h2 data-path-to-node=\"40\">7. \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0636\u0627\u0641\u0629 \u0644\u0644\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a \u0645\u0639 \u0645\u064a\u0628\u0643\u0648 (MEPCO)<\/h2>\n<p data-path-to-node=\"41\">\u062a\u062a\u0637\u0644\u0628 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0646\u0634\u0622\u062a \u0627\u0644\u062d\u064a\u0648\u064a\u0629 \u0634\u0631\u064a\u0643\u064b\u0627 \u062a\u0634\u063a\u064a\u0644\u064a\u064b\u0627 \u064a\u0645\u062a\u0644\u0643 \u0627\u0644\u0646\u0636\u062c \u0627\u0644\u0625\u062f\u0627\u0631\u064a \u0648\u0627\u0644\u0645\u0644\u0627\u0621\u0629 \u0627\u0644\u0647\u0646\u062f\u0633\u064a\u0629 \u0627\u0644\u0643\u0627\u0641\u064a\u0629 \u0644\u0642\u0628\u0648\u0644 \u0648\u062a\u062d\u0642\u064a\u0642 \u0623\u0639\u0644\u0649 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u062a\u0639\u0627\u0642\u062f\u064a\u0629\u060c \u0648\u0647\u0648 \u0645\u0627 \u062a\u0636\u0645\u0646\u0647 \u0645\u064a\u0628\u0643\u0648 \u0639\u0628\u0631 <a class=\"ng-star-inserted\" href=\"https:\/\/mepco.co\/ar\/%D9%85%D9%8A%D8%A8%D9%83%D9%88-%D9%84%D9%84%D8%AA%D8%B4%D8%BA%D9%8A%D9%84-%D9%88%D8%A7%D9%84%D8%B5%D9%8A%D8%A7%D9%86%D8%A9\/\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwjx6IXsnd2WAxUAAAAAHQAAAAAQgBQ\">\u062e\u062f\u0645\u0627\u062a \u0642\u0637\u0627\u0639 \u0645\u064a\u0628\u0643\u0648 \u0644\u0644\u062a\u0634\u063a\u064a\u0644 \u0648\u0627\u0644\u0635\u064a\u0627\u0646\u0629<\/a>. \u062a\u0639\u062a\u0645\u062f \u0645\u064a\u0628\u0643\u0648 \u0639\u0644\u0649 \u0628\u0646\u064a\u0629 \u062d\u0648\u0643\u0645\u0629 \u0631\u0642\u0645\u064a\u0629 \u0645\u062a\u0637\u0648\u0631\u0629 \u062a\u062a\u064a\u062d \u0644\u0639\u0645\u0644\u0627\u0626\u0646\u0627 \u0645\u062a\u0627\u0628\u0639\u0629 \u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u064a\u062f\u0627\u0646\u064a \u0628\u0634\u0641\u0627\u0641\u064a\u0629 \u0645\u0637\u0644\u0642\u0629\u060c \u0648\u062a\u0648\u0641\u064a\u0631 \u0641\u0631\u0642 \u0641\u0646\u064a\u0629 \u0645\u062f\u0631\u0628\u0629 \u062a\u062d\u0642\u0642 \u0623\u0639\u0644\u0649 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u062c\u0627\u0647\u0632\u064a\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629.<\/p>\n<p data-path-to-node=\"42\">\u062a\u062a\u0641\u0631\u062f \u0645\u064a\u0628\u0643\u0648 \u0628\u0642\u062f\u0631\u062a\u0647\u0627 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062f\u0639\u0645 \u0647\u0646\u062f\u0633\u064a \u0648\u0635\u0646\u0627\u0639\u064a \u063a\u064a\u0631 \u0645\u0633\u0628\u0648\u0642 \u0641\u064a \u0642\u0637\u0627\u0639 \u0627\u0644\u0635\u064a\u0627\u0646\u0629\u061b \u0645\u0633\u062a\u0646\u062f\u0629 \u0625\u0644\u0649 \u0625\u0645\u0643\u0627\u0646\u0627\u062a <a class=\"ng-star-inserted\" href=\"https:\/\/www.google.com\/search?q=https:\/\/mepco.co\/ar\/general-contracting\/&amp;authuser=1\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwjx6IXsnd2WAxUAAAAAHQAAAAAQgRQ\">\u0642\u0637\u0627\u0639 \u0627\u0644\u0645\u0642\u0627\u0648\u0644\u0627\u062a \u0627\u0644\u0639\u0627\u0645\u0629 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629<\/a> \u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0625\u0635\u0644\u0627\u062d\u0627\u062a \u0627\u0644\u0625\u0646\u0634\u0627\u0626\u064a\u0629 \u0648\u0627\u0644\u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0627\u0644\u0643\u0647\u0631\u0648\u0645\u064a\u0643\u0627\u0646\u064a\u0643\u064a\u0629 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0641\u0648\u0631\u064b\u0627\u060c \u0648\u062f\u0639\u0645 \u0645\u0628\u0627\u0634\u0631 \u0645\u0646 <a class=\"ng-star-inserted\" href=\"https:\/\/www.google.com\/search?q=https:\/\/mepco.co\/ar\/%25D9%2585%25D9%258A%25D8%25A8%25D9%2583%25D9%2588-%25D9%2584%25D9%2584%25D8%25B5%25D9%2586%25D8%25A7%25D8%25B9%25D8%25AA-%25D8%25A7%25D9%2584%25D9%2585%25D8%25B9%25D8%25AF%25D9%2586%25D9%258A%25D8%25A9\/&amp;authuser=1\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwjx6IXsnd2WAxUAAAAAHQAAAAAQghQ\">\u0642\u0637\u0627\u0639 \u0645\u064a\u0628\u0643\u0648 \u0644\u0644\u0635\u0646\u0627\u0639\u0627\u062a \u0627\u0644\u0645\u0639\u062f\u0646\u064a\u0629<\/a> \u0644\u062a\u0635\u0646\u064a\u0639 \u0648\u062a\u0639\u062f\u064a\u0644 \u0627\u0644\u0647\u064a\u0627\u0643\u0644\u060c \u0648\u0627\u0644\u0644\u0648\u062d\u0627\u062a\u060c \u0648\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0647\u0648\u064a\u0629 \u0645\u062d\u0644\u064a\u064b\u0627 \u0628\u0633\u0631\u0639\u0629 \u0642\u064a\u0627\u0633\u064a\u0629. \u0647\u0630\u0627 \u0627\u0644\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644 \u064a\u062d\u0631\u0631 \u0639\u0645\u0644\u0627\u0621\u0646\u0627 \u0645\u0646 \u0642\u064a\u0648\u062f \u0633\u0644\u0627\u0633\u0644 \u0627\u0644\u0625\u0645\u062f\u0627\u062f \u0627\u0644\u0645\u062a\u0628\u0627\u0637\u0626\u0629\u060c \u0648\u064a\u0636\u0645\u0646 \u062a\u062e\u0641\u064a\u0636 \u0632\u0645\u0646 \u0627\u0644\u0625\u0635\u0644\u0627\u062d (MTTR) \u0625\u0644\u0649 \u062d\u062f\u0648\u062f\u0647 \u0627\u0644\u062f\u0646\u064a\u0627\u060c \u0645\u0645\u0627 \u064a\u062d\u0627\u0641\u0638 \u0639\u0644\u0649 \u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u0629 \u0627\u0644\u0645\u0646\u0634\u0623\u0629 \u0648\u062a\u0641\u0648\u0642 \u0623\u062f\u0627\u0626\u0647\u0627 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a.<\/p>\n<h2 data-path-to-node=\"44\">8. \u0646\u0645\u0648\u0630\u062c \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0634\u0647\u0631\u064a \u0648\u062c\u062f\u0648\u0644 \u0627\u0644\u062e\u0635\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u0639\u0627\u0642\u062f\u064a\u0629<\/h2>\n<p data-path-to-node=\"45\">\u0642\u0628\u0644 \u0627\u0639\u062a\u0645\u0627\u062f \u0635\u0631\u0641 \u0627\u0644\u0645\u0633\u062a\u062e\u0644\u0635 \u0627\u0644\u0645\u0627\u0644\u064a \u0627\u0644\u0634\u0647\u0631\u064a \u0644\u0645\u0642\u0627\u0648\u0644 \u0627\u0644\u0635\u064a\u0627\u0646\u0629\u060c \u062a\u0637\u0628\u0642 \u0644\u062c\u0627\u0646 \u0627\u0644\u0639\u0642\u0648\u062f \u0646\u0645\u0648\u0630\u062c \u0627\u0644\u062a\u062f\u0642\u064a\u0642 \u0648\u0627\u0644\u062e\u0635\u0645 \u0627\u0644\u062a\u0627\u0644\u064a:<\/p>\n<div class=\"horizontal-scroll-wrapper\">\n<div class=\"table-block-component\">\n<div class=\"table-block has-export-button new-table-style has-scrollbar is-at-scroll-start\">\n<div class=\"table-content md-content\" data-hveid=\"0\" data-ved=\"0CAAQ3ecQahgKEwjx6IXsnd2WAxUAAAAAHQAAAAAQgxQ\">\n<table data-path-to-node=\"46\">\n<thead>\n<tr>\n<th>\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641 (Target KPI)<\/th>\n<th>\u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u062a\u0639\u0627\u0642\u062f\u064a\u0629 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629<\/th>\n<th>\u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0641\u0639\u0644\u064a\u0629 \u0627\u0644\u0645\u062d\u0642\u0642\u0629<\/th>\n<th>\u0646\u0633\u0628\u0629 \u0627\u0644\u062e\u0635\u0645 \u0627\u0644\u0645\u0627\u0644\u064a \u0627\u0644\u0645\u0637\u0628\u0642\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u062e\u0644\u0635<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u0646\u0633\u0628\u0629 \u062c\u0627\u0647\u0632\u064a\u0629 \u0645\u062d\u0637\u0629 \u0627\u0644\u062a\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0631\u0643\u0632\u064a\u0629<\/td>\n<td>99% \u0641\u0645\u0627 \u0641\u0648\u0642<\/td>\n<td>\u0628\u064a\u0646 95% \u064898.9%<\/td>\n<td>\u062e\u0635\u0645 2% \u0645\u0646 \u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0644\u0645\u0633\u062a\u062e\u0644\u0635 \u0627\u0644\u0634\u0647\u0631\u064a<\/td>\n<\/tr>\n<tr>\n<td>\u0646\u0633\u0628\u0629 \u062c\u0627\u0647\u0632\u064a\u0629 \u0645\u062d\u0637\u0629 \u0627\u0644\u062a\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0631\u0643\u0632\u064a\u0629<\/td>\n<td>99% \u0641\u0645\u0627 \u0641\u0648\u0642<\/td>\n<td>\u0623\u0642\u0644 \u0645\u0646 95%<\/td>\n<td>\u062e\u0635\u0645 5% \u0645\u0639 \u062a\u062d\u0645\u064a\u0644 \u0627\u0644\u0645\u0642\u0627\u0648\u0644 \u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u062a\u0628\u0631\u064a\u062f \u0627\u0644\u0628\u062f\u064a\u0644<\/td>\n<\/tr>\n<tr>\n<td>\u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0632\u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u0644\u0628\u0644\u0627\u063a\u0627\u062a \u0627\u0644\u0637\u0627\u0631\u0626\u0629 (P1)<\/td>\n<td>100% \u062e\u0644\u0627\u0644 30 \u062f\u0642\u064a\u0642\u0629<\/td>\n<td>\u0645\u0646 90% \u0625\u0644\u0649 99%<\/td>\n<td>\u062e\u0635\u0645 1% \u0639\u0646 \u0643\u0644 \u0628\u0644\u0627\u063a \u0645\u062a\u0623\u062e\u0631<\/td>\n<\/tr>\n<tr>\n<td>\u0625\u0646\u062c\u0627\u0632 \u062e\u0637\u0629 \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0627\u0644\u0648\u0642\u0627\u0626\u064a\u0629 (PPM)<\/td>\n<td>95% \u0641\u0645\u0627 \u0641\u0648\u0642<\/td>\n<td>\u0628\u064a\u0646 85% \u064894%<\/td>\n<td>\u062e\u0635\u0645 2% \u0648\u062a\u0623\u062c\u064a\u0644 \u0635\u0631\u0641 \u0628\u0646\u062f \u0623\u062a\u0639\u0627\u0628 \u0627\u0644\u0625\u062f\u0627\u0631\u0629<\/td>\n<\/tr>\n<tr>\n<td>\u0625\u0646\u062c\u0627\u0632 \u062e\u0637\u0629 \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0627\u0644\u0648\u0642\u0627\u0626\u064a\u0629 (PPM)<\/td>\n<td>95% \u0641\u0645\u0627 \u0641\u0648\u0642<\/td>\n<td>\u0623\u0642\u0644 \u0645\u0646 85%<\/td>\n<td>\u062e\u0635\u0645 5% \u0648\u062a\u0648\u062c\u064a\u0647 \u0625\u0646\u0630\u0627\u0631 \u0631\u0633\u0645\u064a \u0628\u0627\u0644\u062a\u0642\u0635\u064a\u0631<\/td>\n<\/tr>\n<tr>\n<td>\u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0645\u0633\u062a\u0641\u064a\u062f\u064a\u0646 (CSAT)<\/td>\n<td>85% \u0641\u0645\u0627 \u0641\u0648\u0642<\/td>\n<td>\u0623\u0642\u0644 \u0645\u0646 75%<\/td>\n<td>\u062e\u0635\u0645 1% \u0648\u062a\u0643\u0644\u064a\u0641 \u0627\u0644\u0645\u0642\u0627\u0648\u0644 \u0628\u0625\u0639\u0627\u062f\u0629 \u062a\u0642\u062f\u064a\u0645 \u062e\u0637\u0629 \u0627\u0644\u062e\u062f\u0645\u0629<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"table-footer hide-on-print hide-from-message-actions\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2 data-path-to-node=\"53\">\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u062d\u0648\u0644 \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0648\u0627\u0644\u0635\u064a\u0627\u0646\u0629<\/h2>\n<h3 data-path-to-node=\"54\">\u06331: \u0645\u0627 \u0627\u0644\u0641\u0631\u0642 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u0628\u064a\u0646 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 (KPIs) \u0648\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA) \u0641\u064a \u0639\u0642\u0648\u062f \u0627\u0644\u0635\u064a\u0627\u0646\u0629\u061f<\/h3>\n<p data-path-to-node=\"55\">\u062c: \u062a\u064f\u0645\u062b\u0644 \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA) \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0627\u0644\u062a\u0639\u0627\u0642\u062f\u064a \u0627\u0644\u0635\u0631\u064a\u062d \u0648\u0627\u0644\u0645\u062d\u062f\u062f \u0628\u0627\u0644\u0632\u0645\u0646 \u0628\u064a\u0646 \u0627\u0644\u0645\u0627\u0644\u0643 \u0648\u0627\u0644\u0645\u0642\u0627\u0648\u0644 (\u0645\u062b\u0644 \u0627\u0644\u062a\u0639\u0647\u062f \u0628\u0628\u062f\u0621 \u0641\u062d\u0635 \u0627\u0644\u0639\u0637\u0644 \u0627\u0644\u0637\u0627\u0631\u0626 \u0641\u064a \u0623\u0642\u0644 \u0645\u0646 30 \u062f\u0642\u064a\u0642\u0629). \u0628\u064a\u0646\u0645\u0627 \u062a\u064f\u0645\u062b\u0644 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 (KPIs) \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0627\u0644\u062a\u0631\u0627\u0643\u0645\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0642\u064a\u0633 \u0645\u062f\u0649 \u0643\u0641\u0627\u0621\u0629 \u062a\u062d\u0642\u064a\u0642 \u062a\u0644\u0643 \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645\u0627\u062a \u0639\u0644\u0649 \u0645\u062f\u0627\u0631 \u0627\u0644\u0634\u0647\u0631 \u0623\u0648 \u0627\u0644\u0639\u0627\u0645 (\u0645\u062b\u0644 \u0646\u0633\u0628\u0629 \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0632\u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0623\u0648 \u0646\u0633\u0628\u0629 \u0627\u0644\u062c\u0627\u0647\u0632\u064a\u0629 \u0627\u0644\u0643\u0644\u064a\u0629 \u0644\u0644\u0645\u0639\u062f\u0627\u062a).<\/p>\n<h3 data-path-to-node=\"56\">\u06332: \u0643\u064a\u0641 \u064a\u062a\u0645 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0623\u0639\u0637\u0627\u0644 \u0627\u0644\u0646\u0627\u062a\u062c\u0629 \u0639\u0646 \u062a\u0623\u062e\u0631 \u062a\u0648\u0641\u064a\u0631 \u0642\u0637\u0639 \u0627\u0644\u063a\u064a\u0627\u0631 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0645\u0627\u0644\u0643\u061f<\/h3>\n<p data-path-to-node=\"57\">\u062c: \u0625\u0630\u0627 \u0646\u0635 \u0627\u0644\u0639\u0642\u062f \u0639\u0644\u0649 \u0623\u0646 \u062a\u0648\u0641\u064a\u0631 \u0642\u0637\u0639 \u0627\u0644\u063a\u064a\u0627\u0631 \u0645\u0633\u0624\u0648\u0644\u064a\u0629 \u0627\u0644\u0645\u0627\u0644\u0643\u060c \u0623\u0648 \u0643\u0627\u0646\u062a \u0627\u0644\u0642\u0637\u0639\u0629 \u063a\u064a\u0631 \u0645\u0634\u0645\u0648\u0644\u0629 \u0641\u064a \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0642\u0637\u0639 \u0627\u0644\u0627\u0633\u062a\u0647\u0644\u0627\u0643\u064a\u0629 \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629 \u0628\u0627\u0644\u0645\u0648\u0642\u0639\u060c \u064a\u062a\u0645 &#8220;\u0625\u064a\u0642\u0627\u0641 \u0627\u062d\u062a\u0633\u0627\u0628 \u0632\u0645\u0646 \u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u062a\u0639\u0627\u0642\u062f\u064a&#8221; (Clock Pause) \u0628\u0645\u062c\u0631\u062f \u0631\u0641\u0639 \u0627\u0644\u0645\u0642\u0627\u0648\u0644 \u0644\u062a\u0642\u0631\u064a\u0631 \u0627\u0644\u0641\u062d\u0635 \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0642\u0637\u0639\u0629 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629 \u0631\u0633\u0645\u064a\u064b\u0627 \u0639\u0628\u0631 \u0646\u0638\u0627\u0645 \u0627\u0644\u0640 CMMS\u060c \u0648\u062a\u0633\u062a\u0623\u0646\u0641 \u0627\u0644\u0645\u0647\u0644\u0629 \u0628\u0645\u062c\u0631\u062f \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0642\u0637\u0639\u0629 \u0641\u064a \u0627\u0644\u0645\u0648\u0642\u0639 \u062f\u0648\u0646 \u0627\u062d\u062a\u0633\u0627\u0628 \u0623\u064a \u063a\u0631\u0627\u0645\u0629 \u062a\u0623\u062e\u064a\u0631 \u0639\u0644\u0649 \u0627\u0644\u0645\u0642\u0627\u0648\u0644.<\/p>\n<h3 data-path-to-node=\"58\">\u06333: \u0645\u0627 \u0647\u0648 \u0645\u0624\u0634\u0631 \u0627\u0644\u062c\u0627\u0647\u0632\u064a\u0629 \u0648\u0627\u0644\u062a\u0648\u0627\u0641\u0631 (Availability) \u0627\u0644\u0645\u0642\u0628\u0648\u0644 \u0647\u0646\u062f\u0633\u064a\u064b\u0627 \u0644\u0645\u0628\u0646\u0649 \u0645\u0643\u062a\u0628\u064a \u0623\u0648 \u062a\u062c\u0627\u0631\u064a\u061f<\/h3>\n<p data-path-to-node=\"59\">\u062c: \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0647\u0646\u062f\u0633\u064a \u0627\u0644\u0639\u0627\u0644\u0645\u064a \u0627\u0644\u0645\u0642\u0628\u0648\u0644 \u0644\u0644\u0645\u0628\u0627\u0646\u064a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u0625\u062f\u0627\u0631\u064a\u0629 \u064a\u062a\u0631\u0627\u0648\u062d \u0628\u064a\u0646 95% \u064898% \u0644\u0644\u0623\u0635\u0648\u0644 \u0627\u0644\u0639\u0627\u0645\u0629 (\u0643\u0627\u0644\u062a\u0634\u0637\u064a\u0628\u0627\u062a \u0648\u0627\u0644\u0625\u0646\u0627\u0631\u0629 \u0648\u0648\u062d\u062f\u0627\u062a \u0627\u0644\u062a\u0643\u064a\u064a\u0641 \u0627\u0644\u0645\u0646\u0641\u0635\u0644\u0629)\u060c \u0641\u064a \u062d\u064a\u0646 \u064a\u064f\u0634\u062a\u0631\u0637 \u0623\u0644\u0627 \u064a\u0642\u0644 \u0639\u0646 99% \u0625\u0644\u0649 99.9% \u0644\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062d\u0631\u062c\u0629\u061b \u0643\u0644\u0648\u062d\u0627\u062a \u0627\u0644\u0643\u0647\u0631\u0628\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629\u060c \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062a\u0628\u0631\u064a\u062f \u0627\u0644\u0645\u0631\u0643\u0632\u064a (Chillers)\u060c \u0648\u0645\u0636\u062e\u0627\u062a \u0627\u0644\u062d\u0631\u064a\u0642\u060c \u0648\u0627\u0644\u0645\u0635\u0627\u0639\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629\u060c \u0644\u0636\u0645\u0627\u0646 \u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u062f\u0648\u0646 \u0627\u0646\u0642\u0637\u0627\u0639.<\/p>\n<h3 data-path-to-node=\"60\">\u06334: \u0643\u064a\u0641 \u064a\u0633\u0647\u0645 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0627\u0644\u0645\u062d\u0648\u0633\u0628 (CMMS) \u0641\u064a \u0641\u0636 \u0627\u0644\u0646\u0632\u0627\u0639\u0627\u062a \u0627\u0644\u062a\u0639\u0627\u0642\u062f\u064a\u0629 \u062d\u0648\u0644 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621\u061f<\/h3>\n<p data-path-to-node=\"61\">\u062c: \u064a\u064f\u0639\u062f \u0646\u0638\u0627\u0645 \u0627\u0644\u0640 CMMS \u0627\u0644\u0645\u0631\u062c\u0639 \u0627\u0644\u0631\u0642\u0645\u064a \u0648\u0627\u0644\u062d\u064a\u0627\u062f\u064a \u0627\u0644\u0648\u062d\u064a\u062f \u0644\u062d\u0633\u0645 \u0623\u064a \u062e\u0644\u0627\u0641 \u0628\u064a\u0646 \u0627\u0644\u0645\u0627\u0644\u0643 \u0648\u0627\u0644\u0645\u0642\u0627\u0648\u0644\u061b \u062d\u064a\u062b \u064a\u0633\u062c\u0644 \u0627\u0644\u0646\u0638\u0627\u0645 \u062a\u0627\u0631\u064a\u062e \u0648\u062a\u0648\u0642\u064a\u062a \u062a\u0633\u062c\u064a\u0644 \u0627\u0644\u0628\u0644\u0627\u063a \u0628\u062f\u0642\u0629\u060c \u0648\u062a\u0648\u0642\u064a\u062a \u0648\u0635\u0648\u0644 \u0627\u0644\u0641\u0646\u064a \u0648\u0645\u0633\u062d\u0647 \u0644\u0631\u0645\u0632 \u0627\u0644\u0640 QR \u0627\u0644\u0645\u0648\u0642\u0639\u064a\u060c \u0648\u062a\u0648\u0642\u064a\u062a \u0627\u0643\u062a\u0645\u0627\u0644 \u0627\u0644\u0625\u0635\u0644\u0627\u062d\u060c \u0645\u0639 \u0625\u0631\u0641\u0627\u0642 \u0635\u0648\u0631 \u0648\u0641\u064a\u062f\u064a\u0648\u0647\u0627\u062a \u0645\u0627 \u0642\u0628\u0644 \u0648\u0628\u0639\u062f \u0627\u0644\u0639\u0645\u0644\u060c \u0645\u0645\u0627 \u064a\u0645\u0646\u0639 \u0623\u064a \u062a\u0644\u0627\u0639\u0628 \u0623\u0648 \u0627\u062f\u0639\u0627\u0621\u0627\u062a \u063a\u064a\u0631 \u0645\u0648\u062b\u0642\u0629 \u0628\u062e\u0635\u0648\u0635 \u0623\u0632\u0645\u0646\u0629 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0648\u0627\u0644\u0625\u0646\u062c\u0627\u0632.<\/p>\n<\/div>\n<\/div>\n<p><\/p>","protected":false},"featured_media":1477,"template":"","class_list":["post-1474","blog","type-blog","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mepco.co\/ar\/wp-json\/wp\/v2\/blog\/1474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mepco.co\/ar\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/mepco.co\/ar\/wp-json\/wp\/v2\/types\/blog"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mepco.co\/ar\/wp-json\/wp\/v2\/media\/1477"}],"wp:attachment":[{"href":"https:\/\/mepco.co\/ar\/wp-json\/wp\/v2\/media?parent=1474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}